Customers Raise Questions Over Live Pure Rental RO Services: Meter Charges and Security Deposit Dispute

Users Claim Additional Charges Continued After Service Cancellation; Concerns Also Raised Over Refund of Security Deposits

Mumbai | SDNA

Several customer complaints have reportedly raised questions over the functioning of Live Pure Rental RO Services, particularly regarding billing after service cancellation and the return of security deposits.

According to the complainants, they decided to discontinue their rental RO connections after being dissatisfied with the quality or level of service. However, despite requesting cancellation and stopping the use of the RO system, they allegedly found that their accounts continued to show an active meter, with additional charges or penalties being added.

Customers have questioned how billing could continue after they had initiated the process of terminating the service.

Why Was the Meter Allegedly Still Active?

One of the central issues raised by customers concerns the status of the meter after cancellation.

Complainants claim that once they stopped using the RO service and requested termination, the meter should have been closed or the account should have been updated accordingly. Instead, they allege that the meter continued to appear active in their accounts.

The key question is whether the company recorded an official service-termination date and, if so, what basis was used for generating any subsequent meter readings or charges.

Dispute Over Penalties and Additional Billing

Customers have also questioned the imposition of penalties and other charges after they say they had already decided to discontinue the service.

According to the complaints, the additional amounts were unexpected and were not adequately explained to them. Customers are therefore seeking a complete breakdown showing when the charges were generated and under which terms of the rental agreement.

However, the allegations alone do not establish wrongdoing or fraud. A proper assessment would require examination of the customer agreement, cancellation records, meter readings, invoices, payment history and other relevant documents.

Security Deposit Refund Becomes Another Concern

The dispute does not end with billing.

Some customers have also alleged that their security deposits were not returned even after the service was discontinued.

Customers are seeking clarity on whether any amount was deducted from their deposits and, if so, the contractual reason for such deductions. They also want to know when the remaining amount will be refunded.

For customers who have completed the required cancellation and equipment-return formalities and have no legitimate outstanding dues, the status of the security deposit becomes an important part of the complaint.

Customers Seek a Clear Billing Trail

The complainants want the company to provide documentary answers to several questions, including:

• What is the officially recorded date of service cancellation?
• Why was the meter allegedly shown as active after cancellation?
• What was the final meter reading?
• On what basis were penalties or additional charges calculated?
• What was the original security deposit amount?
• Was any portion of the deposit deducted?
• If a deduction was made, which contractual provision permitted it?
• What amount remains payable to the customer?
• When and through which payment method will the refund be processed?

Customers say a written statement supported by billing and service records would help resolve the dispute.

Company’s Response Will Be Important

The official response from Live Pure Rental RO Services is important for establishing the complete picture.

The company would need to clarify the cancellation status of the concerned accounts, the meter records, the reason for any post-cancellation charges and its policy regarding security-deposit refunds.

Until the company’s response and relevant records are examined, the allegations should be treated as customer complaints and claims, rather than as established findings against the company.

Transparency at the Time of Cancellation Matters

Rental-based services involve an ongoing relationship between the customer and the service provider. While starting a subscription may be straightforward, the cancellation process should also be clearly documented.

A transparent closure process should ideally establish the termination date, final meter reading, equipment status, outstanding balance and security-deposit settlement.

The current complaints therefore raise a broader consumer question: when a customer chooses to end a rental service, should there be any ambiguity over the date on which billing stops and the amount ultimately payable or refundable?

For the affected customers, the immediate expectation is a clear explanation of the disputed charges and a transparent resolution of pending security-deposit claims.

(SDNA)